Warranty and Repairs

 

At GTS UK, all brand new laptops come with a one-year warranty. For all our refurbished laptops, we will provide six months warranty cover. 

What does your warranty cover?

  • New Items / Grade A - these items come with the manufacturer's standard 1-year warranty.
  • Amazon Purchases – Amazon warranty covers items sold on the Amazon store.

  

What the warranty covers

Our warranty covers the list below.

We will arrange for pick and delivery.

It's important to note that repairs can take up to 5 working days once the item is received. Once fixed, your item is ready for shipping to any UK address via the next working day.

Typical faults include:

  • Keyboard
  • Trackpad
  • Speakers (built-in)
  • Charger
  • Hard drive failures
  • Memory issues
  • Screen/display issues (if the damage is due to delivery)
  • Battery (dead/not charging)
  • PSU (power supply unit) problems for Desktop PCs
  • Power adapter cable issues for laptops

 

NOT COVERED BY WARRANTY

  • Viruses, Spyware, Malware, Ransomware
  • Water/Liquid Damage
  • Physical damage
  • Damage caused by third party upgrades or modifications, including Software
  • Personal damage
  • Battery degrading

All of our Refurbished PCs and Laptops come with Windows 10/11 installed. Suppose you require your PC/Laptop without an operating system installed but decided to install it personally. Our warranty will not cover any software or driver related issues.

  • We sell all original windows applications in our shop. Please be aware that even if you buy this application from our store and install it personally into your laptop, you are still not covered by the warranty.

 

Making A Claim

Are you still within warranty and would like to claim?

Here are a few options:

  • Returns page: How to return an item?
  • Please email our customer support team with your order number or serial number to hand when calling or contacting us. Contact us

Please note:

Grade A items are handled by manufacturers directly.

Please register your item with the manufacturers immediately after purchase. We do not offer any other warranty apart from our manufacturer warranty.

Note: For more information about this subject, please visit www.manhattan-products.com or www.intellinet-network.com.

Our six months warranties will cover only reconditioned PCs and Laptops.